FREE SHIPPING ON ALL ORDERS BUT DUE TO EFFECTS OF COVID-19, WE ARE EXPERIENCING SHIPPING DELAYS. PLEASE EXPECT A DELAY IN RECEIVING YOUR ORDER.

FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@illuminatingskin.com

 

Q. How long will it take for my items to arrive?

 A. 7-14 days with some orders around 3 weeks. Shipping times vary based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It usually takes between 2-3 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Will I receive a confirmation number when I place my order?

A. Yes, you will receive an order confirmation email with order number immediately after placing your order.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@illuminatingskin.com

We have a very caring customer support team. We'll make sure that the problem is resolved as soon as possible.

Q. How can I pay?

 A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex,Apple Pay and PayPal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

 A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. You will not have to pay customs.